SHUT IT Gate Hardware accepts Visa and MasterCard.
SHUT IT Gate Hardware ships to the 50 United States. We do not ship to international addresses. We do not ship to PO Boxes. When your order is ready to ship, SHUT IT Gate Hardware will email you an order confirmation with a shipping tracking number for your delivery.
SHUT IT Gate Hardware is not liable for any third-party carrier delay in the delivery of products. Customers can open a claim with the third party shipper for damage to product en route. A refund of any kind must be issued by the third party shipping partner, not by SHUT IT Gate Hardware.
Upon checkout, you will be prompted to enter your Zip Code to calculate shipping costs for your entire order. Shipping costs are determined by the following:
Expedited shipping options have higher costs than Standard Ground shipping and will ship same day if order is received by 1 pm Pacific Time. Once a shipment has left our facility, SHUT IT Gate Hardware is not liable for rerouting a shipment to any address other than the one provided at time of shipment. SHUT IT Gate Hardware will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.
As soon as your order is processed and shipped, we will send you an email Shipment Notification including a list of products shipped and a tracking number. It may take up to 24 hours before your tracking information is available from the shipper.
Our lifetime warranty at SHUT IT Gate Hardware is rarely invoked. Why? Because our product is so durable, so exceptional, so high quality that it rarely, if ever, fails. That’s why the name of our hinge is the 100-year hinge. Assembled in the U.S.A. under the strictest quality control, nothing goes out our door that’s substandard. Our Limited Lifetime Warranty also is transferrable to subsequent owners of the property where our hinges are in use.
If you have issues with any of our products, contact us at customerservice@ddtechusa.com to be issued a Return Merchandise Authorization Number. If the product falls under warranty, we will provide you a Return Merchandise Authorization (RMA) number. Print this number clearly on the outside of the package to be returned. Include all components of the product with the return. Returned items must be received in our warehouse within ten (10) business days of issue of the Return Merchandise Authorization (RMA) number. Business days include Monday-Friday, excluding national holidays.
SHUT IT Gate Hardware is not responsible for return shipping costs. Since SHUT IT Gate Hardware cannot provide credit for a return without receipt of the item, we recommend that you use a delivery service offering tracking and insurance. Once we have received your shipment for Replacement, we will send you replacement part(s) via UPS.
SHUT IT Gate Hardware will be responsible for the shipping of your replacement part(s). Once a shipment has left our facility, SHUT IT Gate Hardware is not liable for rerouting a shipment to any address other than the one provided at time of shipment. SHUT IT Gate Hardware will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time the replacement is requested.
If you need to request a refund for any reason please contact us at customerservice@ddtechusa.com to be issued a Return Merchandise Authorization Number. We will provide you a Return Merchandise Authorization (RMA) number. Print this number clearly on the outside of the package to be returned. Include all components of the product with the return. Returned items must be received in our warehouse within ten (10) business days of issue of the Return Merchandise Authorization (RMA) number. Business days include Monday-Friday, excluding national holidays.
Once we receive your shipment for Refund. SHUT IT Gate Hardware reserves the right to charge a re-stocking fee for any returns received.
Have a question about SHUT IT products? Have a request for a special product? Or maybe, you simply want to tell us how wonderful we are. Whatever the reason, you’ve got our attention.
520-320-0680 Tucson
520-320-0681 Fax
Mailing Address:
17531 Metzler Lane
Huntington Beach, CA 92647
Shipping Address:
17531 Metzler Lane
Huntington Beach, CA 92647
